تحلیلی بر رضایتمندی بیماران از اجرای طرح پزشک خانواده شهری در استان مازندران

Background and purpose: The family physician is obliged to deliver qualified and comprehensive services according to the people`s need for provision, protection and improvement of their physical, mental, and social health. This study aimed at investigating patients&rsquo; satisfaction from urban family physician program in Mazandaran province, Iran, 2015. Materials and methods: In this cross-sectional study, 1500 patients were sampled through multi-level random method from several cities in Mazandaran province. Data was collected by a researcher-made questionnaire consisting of 6 dimensions and 30 items including services, services delivery, services accessibility, physicians, assistants and picture of services (5 items in each dimension). Its validity was confirmed by experts and its reliability was verified by internal consistency calculated for each dimension; 0.84, 0.86, 0.92, 0.79, 0.83, and 0.85, respectively. Results: We found that patients were only relatively satisfied with physicians (P< 0.001). Factor analysis showed that services (&beta;= 0.48, t-value= 14.07), services delivery (&beta;= 0.46, t-value= 12.68), services accessibility (&beta;= 0.49, t-value= 14.28), physicians (&beta;= 0.58, t-value= 17.09), assistants (&beta;= 0.71, t-value= 20.82) and picture of services (&beta;= 0.37, t-value= 10.39) are the factors that influence patients&rsquo; satisfaction. Conclusion: According to this study, authorities in health care sector must work on increasing patients&rsquo; satisfaction with the urban family physician program to deliver better health care services.